JeevanFit

Refund & Guarantee Policy

Our conditional 90-day guarantee

If you complete the 90-day programme, follow it and have no measurable progress, you may request a refund. Following the programme means logging a meal or workout on at least 70% of programme days. A day counts once even if several activities are logged.

For this guarantee, “no measurable progress” means your weight logs show no reduction over the programme. Keep weight logs so your starting and ending weights can be reviewed. This is a refund guarantee, not a promise of weight loss.

How to request

Request within 7 days after Day 90, including your registered email and Razorpay order ID.

During launch, refunds are reviewed and processed manually through support. We make decisions fairly and explain them in writing.

What happens after approval

Eligible customers receive the amount paid back to the original payment method. Refunds are processed within 5-7 business days after approval.

What is not covered

The programme guarantee does not cover not following the plan, insufficient logging, medical conditions that prevent following the plan, or misuse. Statutory consumer rights are unaffected.

Duplicate or failed payments

Duplicate charges or money deducted for a failed payment are refunded in full after verification. Include your registered email and order/payment reference when contacting support. A failed payment with no money deducted needs no refund.